Chengdu Wonderful Serendipity Food Machinery Co., Ltd. is a professional distributor focusing on automated equipment for frozen food and pastry bakery industries. Based in Chengdu, our core team has 10 years of industry experience. We have an experienced technical team with years of experience in the food machinery sector.
Our main products include automatic dumpling machines, khinkali machines, siomai machines, bun machines, wonton machines, frozen meat grinders, dough mixing & sheeting equipment, pastry production lines, pre-made pouch packing machines and automatic tray arranging lines.
Customized solutions are supported. We can tailor machines and complete production lines according to clients' output requirements, workshop dimensions, local power specifications and production processes. OEM and ODM services are available.
Quality is our top priority. All equipment is fully assembled and tested with no-load and material trial runs before shipment to guarantee stable operation. Our machines hold CE certification to meet overseas market access requirements.
Up to now, our machinery has been supplied to various food processing factories in Australia, Russia, the Philippines, Spain, Italy and Taiwan, China.
We provide full-cycle services: pre-sales layout planning, machine trial runs, overseas on-site installation & commissioning, operator training, 24-hour online after-sales service and continuous spare parts supply.We keep optimizing supporting equipment solutions and focusing on food automation. With reliable equipment, competitive pricing and timely 24-hour online after-sales service, we aim to build long-term win-win partnerships with global clients.
1.All kinds of dumpling product
Used for making all kinds of dumplings, wontons and gyoza.
2.Quick-Frozen Food Production Line
Used for making all kinds of Frozen dumplings, wontons and gyoza.
3.Dumpling Processing Industry
Used for making all kinds of dumplings, wontons and gyoza.
4.Baking industry
* Suitable for making flaky, shreded pork cake, green bean cake, crystal cake, sustyle mook cake, bun, horse hooves cake, etc.
* Hamburge, jam bun, lotus seed paste bun, breakfast bun, caterpillar bread, joy luck cake (Western-style pasty), toast, clnnamon bread, fried dread, etc.
* Steamed bun stuffed with meat or vegetable, smashed beanbun, steamed BBQ pork bun, steamed bread, steamed twisted roll, lotus shaped pancake, silver thread roll, pie, sesame seed cake, etc.
Invention patent
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Invention patent-3
Invention patent-4
Invention patent-5
Highly spoken by users at home and abroad
In China, machines ofChengdu Wonderful Serendipity Food Machinery Co., Ltd. are widely used by mainland,HK and Taiwan food companies.
In the world, Chengdu Wonderful Serendipity Food Machinery Co., Ltd.machines are shipped to Russia, Australia, New Zeland, Germany, France, Italy, Spain, Malaysia, Thailand, Philippines, India, USA, Canada and Argentina.
Highly spoken by users at home and abroad
Chengdu Wonderful Serendipity Food Machinery Co., Ltd. enterprise in line with the service philosophy "customer + I=we",and the service promise "classless for customers,
100 percent satisfaction ", to become a customer value partners sincerely.
Here, our company makes a solemn commitment:
01.The product provides 12 months warranty service and lifetime maintenance service;
02.Any quality problem occurs within warranty period, we will supply free maintenance and replacement;
03.We will supply the service for installation, debugging, and training;
04.Timely response within 24 hours;
05.After the free warranty period, we continues to provide long-term preferential technical services for the product we selled, includes technical support,product upgrade, quick response to failure, and technical consultation for related personnel.
01.12 months free warranty service and Lifetime maintenance service
Our company provides 12 months free warranty service and Lifetime maintenance service, and solve the related problems of usage and technical issues.
02.Providing product installation,debugging and training services
Our company provides installation,debugging services for the new machines,at the same time provides training work for machine operation ,maintenance and other related product knowledge.
03.Provide 7x24 hour service
We ensure that users' questions are answered at all times.
04.Quick telephone response
Any questions or needs will be responsed quickly.
05.Service on site
Our engineer is available for oversea service.
06.Client consultation
If the user encounters relevant problems in the process of use and needs to consult, we will supply the professional solutions.
07.Provide long-term technical consulting services
Customers can ask for technical consulting services by calling ,Fax, email at any time , we will response accordingly and solve users' problems satisfactorily.
08.Telephone follow-up & customer care services
For each repair request, we have telephone follow-up by csat specialists, to ask users for solutions to their needs and the satisfaction with the service; At the same time to supervise the service quality of after-sales service personnel, and as an important evaluation index of after-sales service personnel.
09.Services after the warranty period
For the products out of the warranty period,our company will respect the interests of users to the greatest extent to provide lifelong maintenance service for the sold equipment; That includes to supply customers:technical upgrade service,importance repair :after several years of use and evaluate and decide whether the importance repair is required depending on the equipment condition, Chengdu Wonderful Serendipity Food Machinery Co., Ltd. supply the paid service for the importance repair of complete equipment, also the customers can ask for personalized service and the service policy after expiration of warranty.
10.User profiles management
The full-time staff ofChengdu Wonderful Serendipity Food Machinery Co., Ltd. enterprise will track and record the model , quantity operation and maintenance of the equipment and store them in the computer as user files, in order to provide accurate information for future services.
11.Supervision service
To ensure the smooth operation of the equipment and provide quality after-sales service, our company provides telephone numbers for supervision and complaints, and guarantee to reply within 1 hour after receiving the user's complaints.
