Will You Send Engineers To Our Factory For Installation And Commissioning After Delivery?
Yes, we offer overseas on‑site commissioning and training service. After machine arrives, our engineer can travel to your plant to complete assembly, connection, parameter tuning and production trial. The training covers machine operation, recipe adjustment, disassembly cleaning, troubleshooting and daily maintenance. Please note that customer needs to cover round‑trip flight tickets, accommodation and local transportation for our engineer. We also provide remote online support via video call for quick problems. Spare parts technical support is available long‑term after warranty expires.What Is Covered By The 1-year Warranty, And What Is Not?
The standard warranty covers repair of defects in materials and workmanship for 1 year, with lifetime maintenance support. Normal consumables (molds, cutting blades, sealing parts, packaging film) and damage from misuse, improper power, or transit (which is covered by insurance) are outside the repair warranty. The contract states the scope clearly. Spare parts are also kept available for fast shipment to minimize downtime during and after the warranty period.What Freight And Insurance Options Are Available, And Is Transit Insurance Recommended?
Freight can be arranged by our forwarder or the buyer's; options include sea freight for large lines (in protective crates, modular) and air freight for smaller machines. Transit insurance can be arranged at cost, and it is recommended because it covers loss or damage during international transport. Packed weight and dimensions are provided so freight and insurance quotes can be estimated. The commercial documents support any claim if needed.Are The User Manuals And Documentation Available in Multiple Languages?
Yes. Documentation can be provided in several languages to suit the destination — the user manual, operation guide and spare-parts list can be delivered in the language your team needs, with multi-language versions arranged on request. This supports local technicians and helps with import documentation. State the languages required and they are included in the document set.Is Installation And Operator Training Included in The Price, Or Extra?
For standard machines, installation guidance and operator training are included as part of commissioning; for turnkey lines, installation and on-site training are arranged and their cost is stated clearly in the quotation. What is included (installation, commissioning, training) and what is extra (e.g., travel expenses for large projects) is confirmed in the contract, so there are no hidden charges. Remote training can also be arranged.What Is MOQ Of Cookie Machine? Can Trading Companies Place Small‑volume Order For Resale Business?
The minimum order quantity for cookie forming machine is 1 unit. Trading companies are welcome for small‑batch resale orders. Neutral non‑logo machine body and neutral export package are available; marketing documents can remove factory branding to support your private label business.Is Tariff/HS-code Guidance Provided For Customs, And Can Help Be Given To Estimate Landed Cost?
Export documents (commercial invoice, packing list, certificate of origin on request) that support classification are provided. For machinery, the HS code commonly used for the machine type can be advised so the buyer and customs broker can check the local tariff. Landed-cost estimation (freight, insurance, duties) depends on the destination; packed weight and volume are supplied and freight can be quoted, while local duty is best confirmed with the buyer's broker. Where possible, the data to complete the estimate is provided.What Happens If There Is Damage Or A Defect On Arrival?
In the unlikely event of transit damage or a defect, a clear process is followed: keep the packing photos and shipping documents, notify us within the warranty terms, and we assess the issue by photos or video. Repair, replacement parts or an engineer visit are arranged as appropriate, covered by the warranty where applicable. Because machines ship in protective crating with a module manifest, transit damage is rare and usually visible at receiving inspection. An inspection checklist is provided.Can Small Machines Be Shipped By Air Freight, And How Is Freight Estimated?
Yes, smaller machines can go by air freight when speed matters, though sea freight is more economical for large equipment. Freight cost depends on weight, dimensions and destination. Packed dimensions and weight are provided so the buyer or their forwarder can estimate sea or air quotes. For large lines, sea freight in modules is recommended, with a module manifest provided. The booking can also be coordinated with our forwarder on the buyer's behalf.What Are The Typical Payment Terms And Deposit Structure For Export Orders?
Payment terms are agreed per order and confirmed in the quotation and contract. Common export arrangements for machinery include a deposit (e.g., 30%) with the balance before shipment, or arrangements by letter of credit for larger projects. For customized lines, staged payments linked to production milestones are typical. Exact terms for a given market and order size are confirmed, and the corresponding commercial documents can be issued.Can The Machine Be Viewed Running, Or Is A Trial Production Possible Before Placing An Order?
Yes. Buyers are welcome to visit the factory in Chengdu to see machines running and to test with their own products; online live demonstrations by video can also be arranged. For serious orders, trial production with a customer's recipe can be run and video results provided. Depending on the machine and destination, trial or staged-payment arrangements can be discussed, but for standard models most customers start with a visit or live demo, then order with a confirmed lead time.How Is A Large Production Line Packed And Loaded For Sea Freight, And Can It Ship in Modules?
Large lines are designed for modular shipping. Each module (formers, conveyors, racking, packers, palletizer) is crated on pallets or in seaworthy cases, protected against moisture and vibration, and loaded so the tallest and heaviest units travel safely. Modular crating also makes customs clearance and local transport easier, and lets local engineers reassemble the line from labeled modules with our drawings. A module manifest and loading plan are provided, and container loading can be coordinated with a forwarder.
