Order & Shipping Logistics

The exact freight cannot be quoted directly, as it is affected by multiple variable factors: Destination country & specific destination port; Machine model, total packed weight and overall packing dimensions; Shipping mode: full container (FCL) or less than container load (LCL); Trade term: FOB Shanghai/Ningbo, CIF destination port or door-to-door delivery; Shipping season, fuel surcharges and port miscellaneous fees which fluctuate monthly. Please send us your target country, destination port and the machine model you intend to purchase. We will check the latest freight rate from our cooperative forwarders and offer you an accurate all-in logistics quotation immediately.

We supply full standard customs papers: commercial invoice, packing list, bill of lading, factory certificate. If needed, we can offer food machinery material certificates. All documents contain clear machine model, quantity, value and specifications, complying with most countries’ import declaration rules.

After goods ship out, we will send you bill of lading, tracking number and carrier info by email. You can track real-time logistics status on the official website of shipping line or freight forwarder. We keep following up cargo movement and update you timely until the goods arrive at your destination port.

Yes. We supply standard official commercial invoices, packing lists and other full customs clearance documents. All documents feature accurate product name, quantity, unit price, total value and machine specifications, meeting customs declaration requirements of most countries. We can adjust document details as per your customs demands.

The production lead time for standard machines is designed to be efficient and timely, ensuring that customers receive their products promptly without compromising quality. Typically, the lead time ranges from 4 to 6 weeks, reflecting our commitment to streamlined manufacturing processes and excellent resource management. During this period, each machine undergoes meticulous assembly and rigorous quality checks, guaranteeing superior performance and reliability. We continuously strive to optimize our production schedules to meet customer needs swiftly, supporting your business growth with dependable and high-quality machinery.

Thank you for your interest in placing an international order with us! We are pleased to offer flexible and convenient payment terms to ensure a smooth and enjoyable purchasing experience. For international orders, we accept a variety of secure payment methods including bank transfers (T/T), PayPal, and major credit cards. Our team is always happy to work with you to find the best payment option that suits your needs. We believe in building strong, trustworthy partnerships and look forward to serving you with excellent products and seamless service. Please feel free to reach out if you have any specific requirements or questions—we’re here to help!

Sure, we fully support voltage customization for US and European markets. For the US, we configure 110V/60Hz single-phase power; for Europe, 220-240V/50Hz single-phase or 380V three-phase options are available. We’ll adjust motors, control panels and wiring to match local grid standards. Customization brings minor extra cost and a short lead time extension. All modified machines pass strict factory testing to run stably overseas.

Our MOQ is just 1 unit. We support retail and bulk orders for all clients. Each single machine comes with standard accessories and full after-sales service. Bulk orders enjoy tiered discounts. All products undergo strict quality inspection before delivery.